I've been working on this for six months, and it's finally launched!
My Keep Your Customers course – based on my best-selling book Hug Your Haters – is rolling!
I spent a ton of time and money to make this the best and most relevant customer service and customer experience course available on the Internet. Dr. Carrie Rose (who holds a Ed.D in educational leadership and is a course creation expert) worked closely with me on the curriculum to make sure the course is fun, fascinating, useful, and actionable.
And it is. I'm super happy with how it turned out. Here's what's included:
* 8 modules
* 49 videos
* A 119-page workbook filled with exercises and deep-dives
* Pre and post course assessments
* Free bonus content including my guide on how to conduct an Honesty Audit in your business
* Your invite to an extra-special secret Facebook group just for Keep Your Customers
To get started, just click this link.
It will take you to a nifty video + quiz where I help you figure out your #1 Customer Service Killer, and how to fix it (for free). You get that personalized assessment and recommendations at no charge whatsoever, whether or not you enroll in the course, so take a minute to figure out your #1 Customer Service Killer now.
It's the most relevant customer service training available because it includes lessons on how customers want to be handled NOW, including social media, messaging apps, self-service, and more. You can start the course whenever you're ready, and proceed at your own pace.
How much is it worth for you to get great at customer service, when a 5% increase in customer retention yields 25-85% increase in profits?
You'll learn how to handle customers on telephone, email, live chat, Facebook, Twitter, review sites, forums, and new, emerging channels.
And learn how to conduct an Honesty Audit to ensure you're delivering the right information to your customers, in the right channels, at the right time.
Keep Your Customers has a 30-day, 100% money-back guarantee, so you have absolutely no reason to not at least try it out.
Will you do that? I guarantee you'll like it.
Everyone who has customers will benefit from Keep Your Customers (and we have team and enterprise versions available too)
Get started now. Spend just 73 seconds (tops) to figure out your #1 Customer Service Killer. You'll be surprised at what you find out.
Thanks as always for your support.
~ jay baer
I Just Launched the Most Relevant Way to Keep Your Customers
from Convince and Convert Blog: Social Media Strategy and Social Media Consulting http://ift.tt/29QWOQM